Upon receiving a shipment, the customer should inspect it and report within 7 business days any missing parts, damages, or discrepancies. NEWVOLED cannot accept any claims beyond this period of time.
If the customer decides not to keep the products for any reason, customer can return products within 30 days from the date of delivery. NEWVOLED must be contacted within a period of 30 days to obtain an RGA (Return Goods Authorization). Products must be unused and in their original condition. After NEWVOLED receives and inspects the returned items, a credit or refund may be issued. A re-stocking fee may apply. If the original shipment was free of charge, the freight costs may be charged back to the customer. Please note that custom-cut or custom-made items are NOT returnable.
After a period of 30 days from the date of delivery of the original shipment, NEWVOLED will only replace or repair the product if it is under warranty.
All returns must include the original invoice number or the customer PO number to confirm that the product is eligible for return or that it is under warranty. For any immediate questions please contact us via email at firstname.lastname@example.org or telephone at 0086 (0)21 597 421 91.