If customer decides not to keep the products for any reason, customer can return products within 60 days from the date of delivery. NEWVOLED must be contacted to obtain an RGA (Return Goods Authorization). Products must be unused and in their original condition. After NEWVOLED receives and inspects the returned items, a credit or refund may be issued. Please note that custom-cut or custom-made items are NOT returnable.
All returns must include the original invoice number or the customer PO number to confirm that the product is eligible for return or that it is under warranty. For any immediate questions please contact us via email at firstname.lastname@example.org or telephone at 0086 (0)21 597 421 91.